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Reservation conditions

Reservation conditions and privacy policy


MAY 2018


Ico Palace Emblematic Hotel.

HOTEL PALACIO ICO S.L, with NIF: B 76258417, registered in the commercial registry of Lanzarote on June 3, 2016 in volume 477, folio 85, Registration 1, page IL-11530 and with registered office at 2 El Rayo Street, 35530 Teguise, Las Palmas.

Tef. (+34) 928 594 942. Email: info(at)

This document regulates the relationship of HOTEL PALACIO ICO S.L with the users and clients of the website, which includes:




Tickets: From 2:00 p.m.

Departures: Until 12:00 p.m.

Cancellations: The client may cancel the reservation up to 15 days before arrival, if they choose a Refundable Rate. The client will not be able to cancel the reservation if he chooses the Non-Refundable rate. Cancellation Policy Refundable Rate: If cancellation occurs before 7 days, 100% of the first night will be charged. If the cancellation is made 1 week before your arrival, 50% of the total reservation will be charged. If you do not show up, or perform a No-Show, 100% of the reservation will be charged.

Reception until 8:00 p.m. For night admissions, please advise.

Your reservation will be confirmed by sending you an e-mail with your information and selected dates. Please inform us of the flight details and approximate arrival time required. Arrival time does not mean the room is ready.



Access to the website is free except for the cost of the connection through the telecommunications network provided by the access provider contracted by the users.


The use of the website attributes the status of user and implies acceptance of all the conditions and terms of use included in this Legal Notice.

Users are recommended to carefully read this Legal Notice periodically, since the conditions of use thereof, included in the aforementioned Notice, may be modified.

HOTEL PALACIO ICO S.L reserves the right to unilaterally modify the conditions and terms of use of this page. Any changes in this regard will be published visibly on the website. If you continue to use the services provided on the website, once its conditions of use have been modified, it will be understood that you accept the modifications made to them.

Navigation, access and security

Accessing and browsing this website implies accepting and knowing the legal warnings, conditions and terms of use contained therein. HOTEL PALACIO ICO S.L makes every effort to ensure that navigation is carried out in the best conditions and to avoid damages of any kind that may occur during navigation.

The Owner is not responsible for any damages, of any kind, that may be caused to Users due to the use of other browsers or different versions of the browsers for which the website has been designed.

User obligations

1.4.a) Obligation to make correct use of the website

The conditions of access and use of this website are subject to current legislation and the principles of good faith and lawful use by the user thereof, and any type of action to the detriment of HOTEL PALACIO ICO S.L is generally prohibited. , and contrary to this Legal Notice.

The user agrees to use this service without engaging in activities that may be considered illicit or illegal, that infringe the rights of HOTEL PALACIO ICO S.L, or third parties, or that may damage, disable, overload or deteriorate the website or prevent the normal use of it by other users.

1.4.b) Bans:

The use of this website for illegal or unauthorized purposes is prohibited, specifically and without limitation:

1) Any form of violation of the rights of third parties (right to privacy, right to one's own image, intellectual and industrial property rights, etc.).

2) Carry out, using the contents of this website, any type of advertising such as sending unsolicited emails (spam) or similar communication.

3 Introduce computer viruses, defective files or any other software or computer program that may cause damage or unauthorized alterations to the contents or systems accessible through this website.


The information that appears on this website is current as of the date of its last update. The Owner reserves the right to update, modify or delete the information on this website.

Intellectual property

All information contained on this website, as well as its graphic design and the codes used, are protected by copyright or other applicable intellectual property rights. These rights belong exclusively to HOTEL PALACIO ICO S.L, or its licensors, therefore, any act of reproduction, distribution, transformation or public communication, as well as any type of transfer, of all or part of the content of this site is expressly excluded. and in general any object that, according to current legislation, is protectable by intellectual property regulations.

All content of the website and all content available through the products and services of the Owner including designs, text, graphics, images, video, information, applications, software, music, sound and other files, as well as their selection and arrangement They are the exclusive property of the Owner or its licensors, with all rights reserved.

No part of the Website Content may be modified, copied, distributed, framed, reproduced, republished, downloaded, extracted, displayed, published, transmitted or sold in any way or by any means, in whole or in part, without the prior written consent of the Headline. You may not upload or republish web content on any Internet, Intranet or Extranet site or integrate the information into databases or compilations. Any other use of the content of the website is strictly prohibited.

The content of this page must not be used for public dissemination or commercial purposes, and must not be modified without the prior written consent of the Owner.


All brands, logos and anagrams shown on this site are the property of HOTEL PALACIO ICO S.L, or third-party companies. The use, without prior consent, of any element of this website that is subject to protection in accordance with current legislation relating to industrial property is expressly prohibited. In particular, trademarks, trade names, establishment signs, denominations, logos, slogans or any type of distinctive sign belonging to the Owner may not be used.

Privacy and Cookies Policy

3. 8.a) Privacy Policy

Who is responsible for the processing of your data?


What are the purposes of the processing of your data?

The processing of your data through the Reservations Channel is intended to manage your reservation. Likewise, your data may be used to send commercial information by electronic, postal, or telephone means about our products and services.

Data processing is necessary to achieve optimal provision of the navigation services made available to the User. HOTEL PALACIO ICO S.L undertakes to collect those data that are strictly necessary for each of the purposes collected here. You will be informed, where appropriate, of the obligation to provide certain data.

The Owner guarantees the confidentiality and security of the data provided by Users.

The contribution of data through the aforementioned channels is voluntary and informed.

The User will be responsible for the veracity of the data provided, reserving the right to exclude from the registered services any User who has provided false data, without prejudice to other actions that may be applicable by law.

What is the legitimacy for the processing of your data?

The legal basis for the processing of your data is the voluntary consent requested.

Who will receive your data?

The personal data will be communicated to collaborators of HOTEL PALACIO ICO S.L who manage the website and the shipments with commercial information, to whom the security levels of protection of personal data are required in accordance with Regulation (EU) 2016/679 of the Parliament. European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data. Likewise, we inform you that the management of the reservation engine is carried out with

No international transfers will be made, except with those providers with whom hosting services or commercial shipments can be contracted by electronic means as long as they comply with European regulations through mechanisms such as Privacy Shield.

Exercise of rights by the User:

Right of access to the personal data of the interested party. The interested party can obtain confirmation as to whether HOTEL PALACIO ICO S.L processes personal data that concerns him or her.

Right to rectification, that is, the interested party has the right to request rectification of inaccurate data.

Right of deletion, the interested party may request that their data be stopped without undue delay, among others, because they are no longer necessary, consent has been withdrawn, etc.

Right to limit the processing of data, that is, the User may request that his or her personal data not be applied to the processing operations that would correspond in each case.

Right to object, if the interested party opposes the processing, HOTEL PALACIO ICO S.L will stop processing their data, except for compelling legitimate reasons or the exercise or defense of possible claims.

Right to data portability, by which interested parties may request HOTEL PALACIO ICO S.L for the structured download of their data or the transmission thereof directly to a third entity, if technically possible.

The User can exercise their rights by requesting HOTEL PALACIO ICO S.L through the email address, accompanying in all cases a copy of their national identity document, passport or other valid document that identifies them.

If you have any questions about this Privacy Policy, please contact us by sending an email to

Likewise, if the User has any questions about the exercise of their rights, they can contact the Spanish Data Protection Agency to resolve any questions about them at the address Likewise, interested parties may file a claim with the Spanish Data Protection Agency, especially when they have not obtained satisfaction in the exercise of their rights, at Calle de Jorge Juan, 6, 28001 Madrid, contact telephone number: 912 66 35 17.

Security measures

HOTEL PALACIO ICO S.L will treat all data under the strictest confidentiality, applying the security, technical and organizational measures that correspond in accordance with applicable legislation.

HOTEL PALACIO ICO S.L maintains the security levels of personal data protection in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, relating to the protection of natural persons with regard to processing of personal data and the free circulation of these data and has established all the technical means at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of the data that the User provides through the website, without prejudice to informing you that Internet security measures are not impregnable.

HOTEL PALACIO ICO S.L undertakes to comply with the duty of secrecy and confidentiality with respect to personal data processed in accordance with applicable legislation.

Automated decisions and profiling

Users are informed that no automated decisions will be made, nor will profiles be created.

How long will we keep your data?

The personal data provided through the Reservations Channel will be processed during the legal prescription period.

The personal identification data offered by the interested party to manage the sending of commercial information, including electronic means, will be kept until its deletion is requested by the interested party through the procedure provided in the section “Exercise of rights by the User. ”

How have we obtained your data?

The data processed by HOTEL PALACIO ICO S.L are those that the User has voluntarily provided to HOTEL PALACIO ICO S.L by completing the reservation form provided for this purpose on the website.

What category of data is processed?

The categories of data processed are identification data. No specially protected data is processed.

Right to file a claim with the Control Authorities.

Interested parties are informed of the possibility of notifying the Spanish Data Protection Agency of any incident regarding the processing of their data. The Spanish Data Protection Agency has the function of ensuring compliance with the legislation and controlling its application. You can contact the Spanish Data Protection Agency through the web address or by telephone 912 66 35 17.

For legal reasons, HOTEL PALACIO ICO S.L may and must provide any information required to the competent authorities in accordance with Spanish laws in the event of the pertinent court order, which is only given when a judge has a firm suspicion that the user has carried out illegal activities. Under this assumption, and with the intention of collaborating with justice, HOTEL PALACIO ICO S.L may register and subsequently provide the police, upon presentation of the legally necessary court order, information related to the IP address that identifies the user's connection, as well as the exact time of the same, usernames and passwords, among other information. In any case, IP addresses and connection times are recorded only in those services where it is suspected that a user may make illegal use of them.

3.8.b) Cookies

HOTEL PALACIO ICO S.L may use cookies when accessing this website. Cookies are used to track user preferences and optimize website design. Cookies are automatic procedures for collecting information related to the preferences determined by a user during their visit to a specific website. This information is recorded in small files that are stored imperceptibly on the corresponding user's computer equipment. Each time the user accesses the web page in question again, these files are automatically activated so that the page is configured with the preferences indicated in previous visits. In short, cookies are physical files of personal information hosted on the user's own terminal and unequivocally associated with this terminal. Cookies cannot read cookie files created by other websites.

The user has the possibility of configuring their browser program so that the creation of cookie files is prevented or they are warned when this occurs. The website is accessible without the need for the options regarding cookie files to be activated, although it may prevent the correct functioning of security mechanisms for exclusive services or certain services that require greater security. As a general rule, the purpose of the cookie files on the website is to facilitate user navigation. More information and cookie configuration in the cookie policy sample.

More information Google Analytics:

To revoke the consent granted, the user has the possibility of disabling cookies by modifying the settings of their browser. In the links detailed below, the user will find more information about which cookies are installed, how to allow their installation, block them or delete them from their computer. Depending on which browser you use, the user may have the following links:



The user who wants to introduce links from their own web pages to that of HOTEL PALACIO ICO S.L, must comply with the conditions detailed below without ignorance of them avoiding the responsibilities derived from the Law:

1) The link will only link to the main page but cannot reproduce it in any way (in-line links, copy of the texts, graphics, etc.).

2) It will be prohibited in any case, in accordance with the applicable legislation in force at any time, to establish frames or frameworks of any type that surround this page or allow the visualization of the contents through Internet addresses other than those of the same and , in any case, when they are displayed together with content unrelated to it in such a way that: (I) produces, or may produce, error, confusion or deception in users regarding the true origin of the service or content; (II) involves an act of unfair comparison or imitation; (III) serves to take advantage of the reputation of the brand and prestige of HOTEL PALACIO ICO S.L or (IV) in any other way is prohibited by current legislation.

3) No type of false, inaccurate or incorrect statement will be made from the page that introduces the link about HOTEL PALACIO ICO S.L, its employees or the activities it carries out.

4) Under no circumstances will it be expressed on the page where the link is located that HOTEL PALACIO ICO S.L has given its consent for its insertion or that, in any other way, it sponsors, collaborates, verifies or supervises the services of the sender.

5) The use of any word, graphic or mixed trademark or any other distinctive mark of HOTEL PALACIO ICO S.L is prohibited within the sender's page except in cases permitted by law or expressly authorized by HOTEL PALACIO ICO S.L, and as long as it is permitted. , in these cases, a direct link to the website of HOTEL PALACIO ICO S.L, in the manner established in this clause.

6) The page that establishes the link must faithfully comply with the Law and may not in any case provide or link to its own content or that of third parties that: (i) are illicit, harmful or contrary to morality and good customs (pornographic, violent, racists, etc.); (ii) induce or may induce in the User the false conception that HOTEL PALACIO ICO S.L, subscribes, endorses, adheres or in any way supports, the ideas, statements or expressions, legal or illegal, of the sender; (iii) are inappropriate or not relevant to the activity of HOTEL PALACIO ICO S.L, given the location, contents and theme of the sender's website.

In any case, HOTEL PALACIO ICO S.L, reserves the right to prohibit links to its website and to demand their removal when they do not meet the conditions required in this section.


The user will be solely responsible for any infractions that may be incurred or for any damages that may be caused to third parties due to improper or illegitimate use of the website.

HOTEL PALACIO ICO S.L will not be responsible for any possible damages or losses that may arise from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational functioning of electronic or computer systems, caused by causes beyond the control of the company. , of delays or blockages in the use of said systems caused by deficiencies or overloads of telephone lines, overloads in the Internet system or in other electronic systems.

HOTEL PALACIO ICO S.L does not guarantee the veracity nor is it responsible for the consequences that may arise from errors in the content provided by third parties that may appear on this website.

Likewise, HOTEL PALACIO ICO S.L is not responsible for the contents, products or services that can be viewed through electronic links, directly or indirectly, through the website. If a user considers that there is a linked site with illegal or inappropriate content, they must inform HOTEL PALACIO ICO S.L.

The links do not necessarily represent the existence of a relationship between HOTEL PALACIO ICO S.L, and the individuals and entities that own the pages to which they give access, nor the recommendation, promotion or identification of HOTEL PALACIO ICO S.L, with the statements, content or services provided. through them. HOTEL PALACIO ICO S.L, reserves the right to unilaterally remove the links that appear on its website at any time.

HOTEL PALACIO ICO S.L, does not know the contents and services of the linked sites and, therefore, is not responsible for damages caused by the illegality, quality, outdatedness, unavailability, error and uselessness of the same or for any other damage that is not directly attributable to her.

HOTEL PALACIO ICO S.L is exempt from liability regarding “cookies” that third parties may install on the hard drive of the user's computer.

Jurisdiction and applicable law

The terms and conditions that govern this website and all relationships that may arise are safeguarded by Spanish legislation.

Any dispute that may arise from access or use of this website will be the jurisdiction of the courts of Lanzarote (Las Palmas) and in the case of consumers those that are appropriate according to Spanish regulations.

Programa Kit Digital, iniciativa del Gobierno de España. Cofinanciado por los Fondos Next Generation EU del Mecanismo de Recuperación y Resiliencia. Kit Digital

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